HOTEL STAR RATINGS & DESCRIPTIONS
As there is no official rating system for hotels in the USA, we use our own star rating system to assist you in selecting the correct accommodation for your clients. These ratings are based on our knowledge of the properties and our years of learning what our customers look for. Please note that our ratings may be different from those used by other organizations and that the description and price should also be considered when making your choice. Accommodation is rated from 1 to 5 stars, according to the criteria below. Certain types of accommodation such as villas, apartments, ranches and lodges may not adhere to the following guidelines but have been rated according to their overall standard. Should you have any questions regarding any of the properties we offer before committing to a reservation, please feel free to contact us at (212) 596-1000. Our knowledgeable staff will be glad to assist you in making your choice.
●Strictly budget accommodation offering basic rooms, often hostel-style with shared bath (indicated in the description). Limited or no public areas. Recommended for students and clients on a tight budget. Not usually recommended for families.
● An economy property (often motel-style), offering simple but adequate accommodation. Public areas and on-site dining (when available) are usually limited. Recommended for cost-conscious clients.
● Typically a full-service property, offering comfortable accommodation and standard in-room amenities. A restaurant is normally available and other services and facilities are often offered. They provide a reliable choice for families, senior citizens, or couples. These are the best properties for first time travelers to the U.S.A. who need to keep travel costs in mind.
● A superior property, offering well-appointed accommodation and excellent in-room amenities. Expect good facilities, comfortable public areas and a high level of service. Recommended for all types of travelers for whom cost is not a primary factor in choosing accommodation or for those looking for some level of luxury for an extended stay.
● Luxurious, exceptional property offering the highest international standards of comfort, service, and cuisine. Recommended for a discerning clientele looking for the best accommodation in their chosen destination.
ADDED VALUES
Some key added value features such as free meals, free airport transfers and free night programs are listed on our website. Be aware that the added value features may only apply during certain times of the year and/or be specific to certain room categories. Added values are often limited time promotional offers that may be withdrawn by suppliers at any time, without notice to us.
BEDDING
As most of our rooms are run-of-the-house, neither Ametours LLC nor the hotels guarantee one bed per person in doubles, triples and quads. Double rooms may contain only one double bed. Passengers requiring separate beds should specifically request this at time of booking. Separate beds will then be placed “on request”, but cannot be guaranteed. Triple and quad rooms usually contain two beds, one of which may be a rollaway. The occupancy of a room is defined by the number of paying adults and not by the configuration or number of beds provided. Additional rollaway beds are available at an extra charge, payable directly to the hotel, but their availability cannot be guaranteed.
FAMILY PLAN
When a hotel offers a Family Plan, it means that one or two children, up to and including the age indicated, may stay free of charge if sharing the room and existing bed configuration with two full paying adults. Booking requests must clearly indicate the full names and ages of all children so that the Family Plan will apply. It does not guarantee that the children will have separate bedding. Should parents wish to pay for additional bedding, they should request it at the time of check-in.
HOTEL CHECK-IN PROCEDURES
All reservations are subject to final verification of passenger ID at the time of check-in. The hotel must be able to match the passenger’s name as it appears on his/ her passport with the voucher that you issue and the name on the reservation. In the event that the hotel determines that a passenger has failed to provide proper identification and a voucher, the hotel may charge the passenger’s credit card or refuse the booking entirely. Ametours LLC assumes no responsibility for such errors (unless the fault of Ametours LLC or for any claims that may result from such issues. Most hotels in the United States and Canada require a credit card deposit upon check-in to cover any incidental costs that may be incurred. In most cases, a “hold” will be put on these funds. Guests should be advised that, if they use a debit card, the funds will be withdrawn automatically from their account and may take time to be refunded. For this reason, we do not recommend the use of debit cards for this purpose.
HOTEL CHECK-OUT PROCEDURES
In order to avoid any billing problems that may arise, we strongly recommend that passengers follow each hotel’s established check-out procedures, get a copy of their bill, and review all charges before leaving the hotel. Should there be any issues upon check-out, we ask that passengers contact us immediately at (212) 596-1000 so that they can be resolved on the spot.
EARLY CHECK-OUT
Early check-out is regarded as a cancellation of the applicable nights and the cancellation policy for those nights will apply.
MEALS
Meal Plans generally begin with dinner on the day of arrival and end with breakfast on the day of departure. Meals are not included in our rates unless otherwise specified.
SPECIAL REQUESTS
Special requests (e.g. for a handicapped-accessible room, non-smoking room) need to be clearly indicated at the time of booking. Ametours LLC will make every effort to confirm special requests prior to passenger’s arrival, but does not automatically guarantee them unless specifically confirmed in writing.
ROOM BLOCKS
Ametours LLC holds room blocks at almost all hotels published in this tariff. Rooming lists are electronically released to these suppliers approximately one week prior to arrival. Should you or the passenger contact a hotel directly for any reason, they may not have the booking on record.
HOTEL CLOSURES/FORCE MAJEURE
On occasions, circumstances beyond our control (“Force Majeure”) may mean that passengers have to be moved to alternate accommodation. If the circumstances are deemed to be beyond our control, then Ametours LLC will not be responsible for any additional cost incurred in finding alternate accommodation. The performance of any reservation agreement for hotels or services is subject to circumstances including (but not limited to), hotel closures, Acts of God or Nature (including fire, flood, earthquake, inclement or intemperate weather or storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of utilities or telephone service. Ametours LLC may not be held liable in any matter of Force Majeure.
FIT HOTEL RATES
Ametours LLC continually works to negotiate the best possible rates for quality accommodation. Our FIT (Foreign Individual Traveler) rates apply exclusively to individual or family leisure travel for residents of countries other than the U.S.A. In the event that business or convention travel bookings are made, the hotel reserves the right to cancel them upon check-in or relocate them. In either case, Ametours LLC assumes no responsibility for the consequences of such bookings or for any other type of booking prohibited by our Terms and Conditions. We invite clients who wish to make leisure group arrangements (bookings for more than 4 rooms or 10 people traveling together) to contact our Group Department. Terms and Conditions will be outlined separately for each group booking.
TAX INCREASES
Our prices include all relevant federal, state and locally imposed taxes. These taxes are subject to change, often at short notice. Any increases are beyond the control of both Ametours LLC and our suppliers. Should taxes increase, we will notify agents/clients and bookings will be adjusted to reflect the revised tax rates.
E-COMMERCE & WEB PUBLICATION
The sale of FIT hotel rates on the Internet without prior explicit written approval from Ametours LLC is strictly prohibited. Violation of this rule may result in the termination of your contract with Ametours LLC.
NON-PUBLISHED SERVICES
Services not included in this tariff or on our website are on request. When Ametours LLC confirms a non-published service, you must guarantee acceptance and payment terms as Ametours LLC is required to prepay the supplier. Once Ametours LLC has prepaid suppliers for non-published services, there are no refunds or credits for unused services, even in the event of full cancellation of the booking. Non-published services may also be subject to handling fees which may cause rates to be higher than the supplier’s published rate. This will not be a basis for refunds.
VIP CONCIERGE DESK SERVICE
Ametours LLC is pleased to offer VIP Concierge Service for discerning travelers who are looking to create their own unique luxury travel experience. Our years of travel industry experience provide us with the knowledge and relationships to make perfect moments happen. Please keep in mind that these special agreements have separate terms and pricing from our FIT, Escorted, and Group offerings. Pricing and Terms and Conditions will be provided at the time VIP Concierge Services are quoted. Requests should be sent to: VIPconcierge@alliedtpro.com