GENERAL INFORMATION

RESERVATION PROCEDURES:
Reservations for all Ametours products and services can be made online or by e-mail/fax. Please send all e-mail/fax requests directly to us to West Palm Beach:

OFFICE HOURS:
Ametours headquarter office in W. Palm Beach is open from Monday to Friday from 7:30 AM to 6:30 PM and Saturday from 9:00 AM. to 4:00 PM Ametours offers a 24hour emergency telephone service via our W.Palm Beach phone number: +1 561 935 3280


BOOKING POLIECIES:
Each booking received via fax, e-mail or electronically will be confirmed by Ametours with a confirmation number. An Ametours confirmation number confirms acceptance of the reservation request.

Please provide the following information when making a booking:
• Full passenger names, including first names, children’s ages (as some restrictions or reductions may apply)
• Number of passengers per room.
• Bookings for more than 4 passengers per room are always on request and must be reconfirmed by an Ametours staff member to be valid.
• Bookings for more than 4 rooms traveling together may be treated as a group and some hotels may add porterage charges that will be billed to you.
• Language (if the product type requires this)
• Accommodation category (single, suite etc.)
• Arrival and departure dates for each hotel
• Number of nights for each hotel
• Any special instructions/requests/comments relating to the booking (such as handicapped-accessible room, non-smoking room, high floor etc.)
• Flight details (Meet & Greet and airport transfer bookings will only be accepted if flight and hotel information is provided at time of booking)
Requests are subject to availability; acknowledgement is usually sent within 24 hours except for Hawaii National Parks and non-published hotels. We will respond to these requests as soon as possible. Our response will include your booking reference number (if provided) as well as an Ametours booking number that must be used in all future correspondence. If a request cannot be accommodated, Ametours will endeavor to confirm a guaranteed alternative hotel, unless you advise Ametours that you do not want to be offered alternative hotels. All reservations are guaranteed for the first night. Cancellations must be acknowledged by Ametours in writing.


CANCELLATION CHARGES:
Ametours acknowledges and confirms all booking activity – from the initial reservation to any changes and cancellations thereafter. It is your responsibility to ensure you have an Ametours confirmation for your latest activity or you will be charged accordingly. Ametours is not required to advise cancellation policies with each booking unless it is an exception to the rule. Our reservations office hours are Monday-Friday 7:30 AM to 6:30 PM Eastern Standard (NYC) Time. Messages received after these hours are not actioned until the next business day. For example, a change or cancellation received on Saturday for an imminent arrival will not be reviewed until Monday morning and therefore may be subject to no-show or cancellation penalties. The following are our general cancellation policies. The charges are per person. Any exceptions or updates to these policies will be specified with each product on our website www.AmeTours.com.

SELF-DDRIVE Programs:
Days prior to departure Charge
Up to 45 days No Charge
44-30 days 13%
29-1 day(s) 30%
Day of departure or no show 100%

ESCORTED TOURS:
Days prior to departure Charge
Up to 31 days No Charge
30-15 days 13%
14-1 days 53%
Day of departure or no show 100%
 
FIT HOTELS: (Pre/Post Escorted Tours hotels included)
Up to 3 days Exceptional cancellation fees may apply and will be advisedbat the time of booking
2 days prior or no show One night charge plus anybadditional penalties imposed by supplier, which will be indicated at time of booking.
 
FIT Hotels Exceptional Cancellation Policies:
At certain hotels, different policies apply which will be indicated at time of booking.


EARLY CHECKOUT:
Early check-out is regarded as a cancellation of the applicable nights and the cancellation policy for those nights will apply.


BOOKING MODIFICATIONS:
To prevent speculative bookings, hotels often regard certain booking modifications as cancellation and re-booking. These modifications include (but are not limited to) name changes and changes of duration. In these instances, cancellation charges may apply and there is no guarantee that the new booking will be at the original rate. In some circumstances, the room may no longer be available.


PAYMENT PROCEDURES:
When sending payment by wire transfer, please alert Ametours Accounting Department of payment with a detailed list on how to apply payment against your account. Electronic copy of payment should be sent to info@Ametours.com.

Wachovia Bank
1525 West W.T. Harris Blvd., NC1135
Charlotte, NC 28288
Bank account 2000036713136
Routing number 067006432
SWIFT code PNBPUS33


ITINERARY CHANGES BY CLIENTS:
Once the passenger has arrived in the USA and / or Canada, itinerary changes can only be made by contacting Ametours. Any changes or cancellations will be subject to the cancellation charges detailed above.


UNUSED SERVICES:
There will be no refund for any portion of a pre-packaged program that is not used by the passenger.


VOUCHERS:
Ametours does not issue vouchers for FIT passengers except for certain Self-Drive programs. A separate voucher will be issued for each hotel and or supplier, including any pre or post nights booked in conjunction with any package tour. Your vouchers will be clearly indicated: “Booked and payable by Tour Operator” and show the booking number. This information must be printed in English and appear in a prominent place on your voucher to ensure proper servicing by the supplier. Vouchers will also include Tour Operator New York office telephone number. In exceptional instances where passengers are traveling without vouchers, Tour Operator may issue replacement vouchers but cannot be held responsible for any inconvenience or additional charges which may apply. A service fee of US$25 per room per hotel or per person per service will be added for unauthorized vouchers in addition to any fees charged by the supplier. Tour Operator will not be held accountable for any vouchers issued without a confirmation from Ametours and we reserve the right to refuse to honor vouchers for services not booked through Ametours.


SMOKING:
Smoking is not permitted on touring or sightseeing coaches in the USA and Canada. Smoking is also restricted in most hotels and restaurants and in certain cities, bars and lounges. Many hotels in the USA and Canada are now 100% non-smoking.


GUEST WITH DISABILITIES:
Ametours regrets that its representation cannot devote the level of special attention and accommodation that a passenger with a particular disability may require. Passengers needing assistance for personal needs must be accompanied by an able-bodied companion.


SIGHTSEEING & ADMISSIONS:
All sightseeing tours operate on a “seat-in-coach” basis unless specifically indicated otherwise. Some service suppliers will pick up and/or drop off passengers at specific hotels, but this is not guaranteed. In most instances, passengers will have to make their own arrangements to/from departure and/or arrival points. Sightseeing tours do not include admissions (unless specifically indicated otherwise).


AIRPORT TRANSFERS:
Due to heightened security measures, representatives can no longer meet arriving passengers at the arrival gates. Instead, the driver or guide will meet the passenger either in the baggage claim area or at curbside in front of the terminal building. Passengers will be informed about this procedure. All bookings for transfer must include airline (not code-share airline), flight number, times and hotel name.


PRIVATE TRANSFERS:
Due to an increase in air traffic, enhanced security measures at airports, slower immigration procedures and baggage deliver (all areas over which we have no control) passengers are often delayed beyond a reasonable time period, thus missing their scheduled pick-up for private transfers. Passengers will be provided with the telephone number of the private transfer supplier and must call the supplier in the event of any delay or schedule change. We understand that it is often not possible to call. However, we appreciate your understanding that once the supplier has initiated the transfer by sending the driver to pick-up the passengers, we will be charged and we have no option but to charge you if no phone call was made. Ametours will not be liable for any refunds if the passenger does not notify the supplier as above, regardless of circumstances.


MEALS:
All meal prices include the specified meal, taxes and gratuities. Some beverages - usually soft drinks or coffee/tea - may be included. Any beverage that is not included must be paid for directly by the passenger at the time of consumption.