FAQ

• HOW DO I JOIN THE TOUR?
We provide pick up points as well as departure times for all Escorted Tours. We highly recommend that you arrive 15 minutes prior to the stated departure time. We are not able to make exceptions to these locations.


• CAN I PURCHASE ACCOMMODATION PRIOR TO THE TOUR DEPARTURE OR AFTER THE TOUR ENDS?
AmeTours has protected a block of rooms at selected hotels from which the tour starts and ends.


• ARE TRIPLE ROOMS AVAILABLE?
Yes - triple as well as quadruple rooms are available. However, these rooms will have two double beds. Roll-aways are subject to availability and at an additional cost.All costs are to be paid locally.


• ARE TRANSFERS INCLUDED IN THE TOUR PRICE?
Unless specifically stated, transfers are not included in the price of our Escorted Tours. These may be booked at an additional cost. Please note Ametours must receive correct flight information at least 10 days prior to arrival in order to ensure this service.


• ARE MEALS INCLUDED IN THE TOUR PRICE?
Continental breakfast is included in Express tours. Half board is included in our exclusive language tours (Pacchetto Italiano, Decouverte, Conozca America). No meals are included in our other tours.


• CAN WE RESERVE OUR SEAT ON THE COACH?
In fairness to all passengers, Ametours has established a seat rotation schedule during the course of our tours. Unfortunately, we are not able to honor requests for special needs.


• WHAT ARE OPTIONAL TOURS?
Optional tours are excursions offered in order to enhance your tour experience. A list of these tours will be included in your tour documentation and can be booked with your tour guide. We do not support any excursion that is not part of our authorized list. The tour guides are not responsible for reconfirming any tours bought prior to your arrival in the United States.


• ARE TIPS INCLUDED?
Tips for drivers and guides are not included in the price of our tours. Ametours suggests the following amounts: Drivers: $3 - $5 per person per day Guides: $4 - $6 per person per day. Please remember that tipping should accurately reflect the quality of service rendered.


• HOW MUCH LUGGAGE MAY I TAKE ON TOUR?
Tour prices include hotel porterage for one bag per person only. Due to space limitations Ametours cannot guarantee that extra bags will be permitted on the coach. If space does permit however, you will be charged US$ 4 per bag per day for each additional bag. This additional charge will be collected at tour departure.


• IS THERE A MINIMUM AGE ON TOURS?
Ametours strongly recommends that children be a minimum of 12 years old to participate in our Escorted Tours. Bookings for children under the age of 8 will not be accepted. On tours that overnight in Las Vegas, one person per room must be a minimum of 21 years old. On all other tours, one person per room must be a minimum of 18 years old.


• CAN WE BOOK CONNECTING ROOMS?
Connecting rooms can be requested but cannot be guaranteed.


• CAN WE REQUEST SMOKING / NON SMOKING ROOMS?
Ametours will do all possible to honor these requests. However, we cannot guarantee a specific type of room will be available.


• WILL THERE BE ANY ITINERARY / HOTEL CHANGES?
Ametours reserves the right to substitute alternate hotels of similar or higher quality. We also We also reserve the right to reverse and / or modify the itinerary. These changes will be advised to your travel agent one month prior to your departure date.


• WILL REFUNDS BE GRANTED FOR ANY UNUSED PORTION OF THE TOUR?
Unfortunately, we are not able to refund any unused portion of the tour.


• WHAT HAPPENS SHOULD WE MISS THE DEPARTURE DUE TO FLIGHT DELAYS OR CANCELLATIONS?
It will be your responsibility to join the tour if your flight has been delayed or cancelled. Ametours will provide assistance. However, any additional charges incurred will be the responsibility of the passenger.


• ARE GUESTS WITH DISABILITIES ACCEPTED ON TOURS?
Ametours will do all possible to accommodate requests for guests with disabilities but reservations cannot be automatically confirmed as not all coaches are equipped to accommodate wheelchairs and special arrangements will need to be made. Passengers needing assistance for personal needs must be accompanied by an able-bodied companion. Guests with disabilities wishing to book an escorted tour should be aware that our coaches are not equipped with lifts for wheelchairs. If the guest requires a wheelchair, it needs to be collapsible.


• WHEN WILL THE HOTEL LIST BE AVAILABLE FOR ESCORTED TOURS?
21 days before departure.


• ARE THERE ANY VISA REQUIREMENTS?
Please note it is the responsibility of each passenger to ensure they have the necessary documentation in order to enter the United States as well as Canada. Certain nationalties may be required to posess a visa for entry into Canada from the United States. Should clients not have the necessary documentation they will not be allowed entry into Canada and will liable for any additional costs incurred.